Refund & Return Policy

This Refund & Return Policy applies to purchases made on Apasshops, which is owned and operated by APAS TECH POINT PRIVATE LIMITED.

We are committed to providing a fair and transparent shopping experience to our customers.

Return Policy (15 Days)

• Customers may request a return within 15 days of product delivery.

• The product must be:

  • Unused, unworn, and unwashed

  • In original condition with tags and packaging intact

• Returns are accepted only in case of:

  • Damaged products

  • Defective items

  • Incorrect product delivered

Note:
Due to hygiene and safety reasons, jewellery items are eligible for return only if they are damaged or incorrect at the time of delivery.

How to Request a Return

To initiate a return, please contact us within 15 days of receiving your order with the following details:

• Order ID

• Product name

• Reason for return

Customer Support (Call / WhatsApp): 7975424921

Our team will guide you through the return or pickup process.

Refund Policy

• Once the returned product is received and inspected, the refund will be approved.

• Since Cash on Delivery (COD) is the only payment option available on Apasshops, refunds will be processed via:

  • UPI or Bank Transfer (customer details will be requested)

• Refunds are processed within 5–7 business days after approval.

Exchange Policy

• Exchanges are available for size or product issues (subject to stock availability).

• Exchange requests must be made within 15 days of delivery.

• If a replacement is unavailable, a refund will be issued instead.

Non-Returnable Items

The following items are not eligible for return or refund:

• Used or washed products

• Items without original tags or packaging

• Products damaged due to misuse

• Jewellery items (unless damaged or incorrect)

Order Cancellation

• Orders can be cancelled before dispatch.

• Once dispatched, cancellation requests will be treated as return requests and handled according to this policy.

Shipping Charges

• Shipping charges are non-refundable.

• Return shipping costs may apply unless the return is due to a damaged or incorrect product.

Company Details

Store Name: Apasshops
Legal Entity: APAS TECH POINT PRIVATE LIMITED

Registered Office: Bengaluru, Karnataka, India
Customer Support: 7975424921